PHENOMENA Maison of Beauty and Health strives to always provide the best service and results. Therefore, we like to know if something did not satisfy you. We take every complaint very serious. A good experience is priority so that we can keep improving where it is necessary.
In the case where the our staff or the medical professional cannot solve the complaint directly, there is always a complaints procedure available.
If there is something that did not satisfy you, you can contact PHENOMENA Maison of Beauty and Health directly by phone or e-mail. You can describe everything to info@phenomenamaison.com. Make sure to mention your fully name on your identification.
When you are unable to resolve the complaint together with the medical doctor, we will put you in contact with a cooperating independent complaints officer. This will happen within the law of quality, complaints, and disputes care (WKKGZ). We are affiliated with complaints and disputes procedures. For more info: www.dokh.nl.