These General Terms and Conditions ("Terms") govern the relationship between PHENOMENA Maison of Beauty and Health("PHENOMENA", "Maison", "we", "our", or "us") and our clients ("you" or "your") seeking our beauty services. By booking and receiving services from PHENOMENA Maison of Beauty and Health, you agree to comply with and be bound by these Terms. Please read them carefully.
In the event that the Site contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.
We reserve the right to amend these Trading Terms from time to time without prior notice to you, provided that any such amendment will not affect the services booked by you prior to the introduction of such amendment.
Any changes to these Terms will be communicated to clients through our official communication channels.
Clients are responsible for regularly reviewing these Terms for updates and amendments.
These Terms are designed to protect the rights and interests of both clients and PHENOMENA Maison of Beauty and Health.
Any disputes related to these Terms will be resolved in accordance with applicable laws and regulations.
Clients are encouraged to seek legal advice if they have questions about the interpretation or implications of these Terms.
The purpose of these Terms is to establish a clear framework for our client-provider relationship.
These Terms are legally binding and should be understood and accepted before booking our services.
Client responsible to inform us of any allergies, sensitivities, or medical conditions that may affect your service. This information will help us provide a safe and suitable experience.
Appointments can be scheduled through our website, social media, or by contacting us directly.
We recommend arriving 10 minutes before your scheduled appointment. Late arrivals may result in reduced service time.
Appointment availability and duration may vary depending on the specific service requested. Please inquire about the estimated duration when booking.
Clients may be required to provide accurate contact information for appointment scheduling.
Clients are responsible for notifying us of any special requests or preferences when booking.
We may offer priority scheduling for clients with specific needs or preferences.
Appointment confirmations serve as a record of your scheduled service and time.
We may adjust appointment schedules to accommodate client preferences and availability.
Clients should review appointment details and contact us promptly if changes are needed.
Clients can request appointment reminders through their preferred communication channels.
We understand that plans may change, and you may need to reschedule or cancel your appointment. To do so, please provide us with at least 24 hours' notice. Failure to do so may result in a cancellation fee.
Cancellation fees will be charged as follows:
- Less than 24 hours' notice: 50% of the service fee.
- Less than 12 hours' notice or no-shows: 100% of the service fee.
Refunds for prepaid services are subject to the terms and conditions of our refund policy, which will be provided upon request.
Clients may be required to provide a valid payment method to secure their appointments.
We reserve the right to enforce our cancellation policy to ensure fairness to all clients.
Cancellation fees are intended to compensate for lost appointment slots and preparation time.
Clients with extenuating circumstances preventing timely cancellation should contact us for review.
We may make exceptions to our cancellation policy at our discretion.
Clients are encouraged to schedule appointments they can commit to.
We value client feedback and will consider reasonable suggestions for improving our cancellation policy.
We offer a range of beauty services, including but not limited to, hair, skincare, and makeup. The specific details of the services, including pricing, will be discussed and agreed upon before the commencement of any service.
Any additional services requested during the appointment that were not originally scheduled may incur additional charges, which will be communicated and agreed upon with you before proceeding.
Consultations with our beauty professionals are available upon request to discuss the suitability of services for your individual needs and preferences.
Clients should provide accurate information about their preferences and expectations for services.
Our service descriptions and pricing are intended to provide transparency and clarity to clients.
Clients with special requests or requirements should discuss them during the consultation phase.
We may offer customizable service packages to accommodate diverse client preferences.
The quality and safety of our services are our top priorities.
Clients may request product or ingredient information related to the services.
Service customization is available to address individual client needs and preferences.
Payment is due at the time of service. We accept cash, credit/debit cards, and other forms of payment as specified.
Prices for services may be subject to change. Any changes will be communicated to you in advance.
Receipts for services rendered can be provided upon request.
We do not store or retain clients' credit card information for security purposes.
Clients may be required to provide a valid payment method when booking appointments online or through our app.
Payment methods accepted for services will be communicated during the booking process.
Clients are responsible for ensuring that payment is made in a timely and secure manner.
Payment disputes should be reported and resolved promptly to avoid further complications.
Clients may inquire about our accepted payment methods and currency options.
We comply with applicable financial regulations and security standards for payment processing.
We expect clients to behave respectfully and professionally during their visit to PHENOMENA Maison of Beauty and Health. We reserve the right to refuse service to anyone who engages in disrespectful, inappropriate, or abusive behavior.
PHENOMENA Maison of Beauty and Health has a rule for rejecting clients without providing a reason. We reserve the right to refuse service to any client at our discretion.
Client behavior should not disrupt the peaceful and welcoming environment of our salon.
Inappropriate comments, gestures, or behavior towards our staff or other clients will not be tolerated.
Clients are responsible for their personal conduct and the conduct of any guests they bring to the salon.
Any concerns about client conduct should be reported to our management for appropriate action.
We value the safety and comfort of all clients and staff.
Clients should arrive for their appointments in a clean and hygienic state.
Guests accompanying clients are expected to adhere to our salon rules and guidelines.
Our refusal of service rule is intended to maintain a positive and respectful atmosphere for all clients.
Please take care of your personal belongings during your visit. PHENOMENA Maison of Beauty and Health is not responsible for any lost or stolen items.
We provide designated areas for storing personal belongings during your service.
Valuables and valuable items should be kept secure and out of sight.
Clients should report any lost items to our staff as soon as possible.
Lost items will be kept in our lost and found for a reasonable period before disposal.
We recommend limiting the amount of valuable items brought to the salon.
Lost or stolen items should be reported to local authorities, if necessary.
PHENOMENA Maison of Beauty and Health is not liable for any lost or stolen items, and clients are encouraged to exercise caution.
Our staff can provide guidance on safeguarding personal belongings.
We aim to provide a safe and secure environment for all clients, but ultimate responsibility for personal belongings lies with the client.
Clients with known allergies or sensitivities should discuss their concerns during the consultation phase.
We may inquire about specific allergies or conditions during the appointment to ensure client safety.
We take allergies and sensitivities seriously and will make reasonable efforts to accommodate them.
Clients should follow any pre-service instructions related to allergies or medical conditions.
In cases of severe allergies, clients should bring their own products or consult with our staff about suitable alternatives.
Our staff is trained to handle common allergies and sensitivities, but client cooperation is
essential for safety.
Clients are encouraged to seek medical advice if they have concerns about the suitability of our services.
We may request a patch test for clients with known skin sensitivities before certain services.
Safety and well-being are our top priorities, and client health information is kept confidential.
We strive to provide high-quality services. If you are not satisfied with your service, please let us know within 48 hours, and we will do our best to address your concerns.
There is no guarantee regarding undisturbed progression.
Complications may appear. For example, infections, bruising, tissue dying and numb skin.
There is no guarantee for absolute symmetry in bilateral procedures.
Always follow the instructions of the medical doctor.
It is highly recommended to have a planned check-up between 14 and 21 days after the treatment.
Unsatisfactory services should be reported to our staff as soon as possible for prompt resolution.
We may offer a complimentary follow-up service or adjustment to address specific concerns.
Client satisfaction is important to us, and we value your feedback in helping us improve.
We aim to resolve client concerns amicably and professionally.
In cases of dissatisfaction, clients should contact us directly for assistance.
Our satisfaction guarantee does not cover dissatisfaction resulting from changes in personal preferences.
Clients should provide specific details and expectations when reporting service dissatisfaction.
Client feedback is used to continually improve our services and client experience.
We appreciate clients taking the time to provide feedback and give us an opportunity to make things right.
PHENOMENA Maison of Beauty and Health is not liable for any injury, damage, or loss resulting from the use of our services or facilities.
Clients assume all risks associated with the services they receive.
We maintain insurance coverage in accordance with applicable regulations.
Clients should follow safety guidelines provided by our staff during services.
Any damage to our facilities or equipment caused by a client's negligence may result in repair or replacement costs.
Clients should inform us of any concerns related to safety or service quality.
Our liability is limited to the extent permitted by applicable laws.
Clients are encouraged to review our safety and liability policies before receiving services.
In cases of injury or damage resulting from our services, clients should report incidents to our management for investigation.
We are committed to maintaining a safe and secure environment for all clients and staff.
PHENOMENA Maison is insured for the risk of (professional) liability. The lability of PHENOMENA Maison is limited to direct damage and to the amount paid out under the liability insurance in the case in question (increased by the amount of the deductible applicable under the insurance that is not borne by the insurer according to the policy conditions), with a maximum equal to the treatment costs charged or to be charged.
Compensation of indirect damages, including in any case but not exclusively side effects and consequential damages, is excluded at all times.
PHENOMENA Maison of Beauty and Health reserves the right to modify these Terms at any time. Updated Terms will be posted on our website or provided to you upon request.
Clients will be notified of significant changes to these Terms through their preferred communication channels.
Clients may be required to accept updated Terms when booking new services.
Modifications to these Terms are made to ensure legal compliance and transparency.
Clients are encouraged to review the most recent version of these Terms before booking services.
Any disputes arising from changes to these Terms will be resolved in accordance with applicable laws and dispute resolution procedures.
Clients can request a copy of the current Terms at any time for reference.
We appreciate client understanding and cooperation in adapting to updated Terms.
Changes to Terms are made in the best interest of both clients and PHENOMENA Maison of Beauty and Health.
Our commitment to transparency and clear communication is reflected in our approach to updating these Terms.
Some of our services may have age restrictions or require parental consent for minors. Please inquire about specific requirements when booking services for individuals under a certain age.
Clients under the age of 18 must provide a signed parental consent form before receiving certain treatments.
In compliance with applicable age discrimination laws, we reserve the right to request proof of age when deemed necessary.
Age restrictions, where applicable, will be clearly communicated in our service descriptions and promotional materials.
Age-related inquiries and documentation will be handled in accordance with applicable privacy laws and regulations.
Clients with age-related concerns are encouraged to reach out to our management for assistance.
Age verification may be required for the purchase and use of age-restricted products or services.
Clients seeking services for minors must provide accurate birthdate information for appointment scheduling.
Clients are responsible for ensuring that minors under their care comply with age-related policies.
Our age-related policies aim to maintain a safe and suitable environment for all clients.
Age for Injectable Treatments: Please note that PHENOMENA Maison of Beauty and Health exclusively provides injectable treatments to clients who are 18 years of age or older. We adhere to this age restriction for safety and regulatory compliance purposes.
We may send you appointment confirmations and reminders via email, SMS, or other communication channels. It is your responsibility to confirm and verify your appointment details.
Confirmation of your appointment serves as an acknowledgment of your commitment to the scheduled service and our cancellation policy.
Failure to confirm your appointment may result in cancellation at our discretion.
Clients can opt-in or opt-out of appointment confirmations through their account settings.
If you do not receive an appointment confirmation, please contact us promptly to ensure the accuracy of your appointment details.
We are not responsible for any missed appointments due to confirmation emails or messages not being received.
Clients can request appointment confirmations via their preferred communication method.
If you need to reschedule or cancel an appointment, please notify us as soon as possible to avoid inconveniences.
Confirmation messages may include essential details such as appointment date, time, location, and service details.
Client is obliged to cooperate at the first request of PHENOMENA Maison of Beauty and Health.In case of illness, use of medication or other circumstances that may be relevant to the possible implementation of treatment, this must be discussed in advance with PHENOMENA Maison of Beauty and Health.The client must inform PHENOMENA Maison of Beauty and Health soon as possible if the client is unable to keep an already scheduled appointment. Clients can request a resend of their appointment confirmation if needed.
In the rare event that we need to reschedule or cancel your appointment due to unforeseen circumstances, we will make every effort to accommodate you with a new appointment at your convenience.
PHENOMENA Maison of Beauty and Health shall not be held liable for any losses or inconvenience resulting from appointment rescheduling beyond our control.
We will provide clients with as much notice as possible in case of appointment rescheduling.
Rescheduled appointments will be prioritized to minimize inconvenience for the client.
We will make reasonable efforts to ensure rescheduled appointments are of a similar nature and duration.
If you are unable to attend a rescheduled appointment, please notify us promptly for further assistance.
PHENOMENA Maison of Beauty and Health will provide alternative dates and times for rescheduled appointments.
Clients may inquire about compensation or remedies for inconveniences caused by rescheduled appointments.
We are committed to maintaining open communication and transparency in the event of appointment rescheduling.
Clients with specific preferences for rescheduled appointments are encouraged to discuss their preferences with our staff.
Gift certificates or vouchers may be available for purchase and use at PHENOMENA Maison of Beauty and Health. Please review the terms and conditions associated with these certificates or vouchers for redemption details.
Gift certificates and vouchers have no cash value and are non-refundable.
Lost or stolen gift certificates or vouchers will not be replaced.
Gift certificates and vouchers may have expiration dates, which will be clearly indicated on the certificate or voucher.
Expiry dates for gift certificates and vouchers are strictly enforced.
Gift certificates and vouchers must be presented at the time of payment for redemption.
We do not accept expired gift certificates or vouchers.
Gift certificates and vouchers are transferable, but any unauthorized duplication will not be honored.
If a gift certificate or voucher is partially used, the remaining balance will be recorded and can be applied to future services.
Gift certificates and vouchers cannot be exchanged for cash or combined with other offers or discounts.
PHENOMENA Maison of Beauty and Health may offer special promotions and discounts from time to time. These offers may have specific terms and expiration dates. Please inquire about any ongoing promotions when booking your appointment.
The terms and conditions of promotional offers are subject to change without prior notice.
Promotions cannot be combined unless explicitly stated.
Clients may be required to provide a promotional code or mention the promotion when booking to receive the discount.
Promotions are subject to availability and may be limited to specific dates or times.
We reserve the right to modify or withdraw promotions at any time.
Promotions may be subject to additional terms and restrictions, which will be communicated at the time of booking.
Clients are encouraged to review the terms and conditions of each promotion before booking.
PHENOMENA Maison of Beauty and Health may require clients to show proof of eligibility for certain promotions.
Promotions that involve third-party partnerships or collaborations may have additional terms and conditions imposed by the third party.
We may have a referral program in place where clients can earn rewards for referring new clients to us. The terms and conditions of our referral program will be provided separately.
Rewards earned through the referral program may be subject to tax reporting requirements in accordance with local tax laws.
PHENOMENA Maison of Beauty and Health reserves the right to modify or terminate the referral program at our discretion.
Clients participating in the referral program must adhere to program rules and guidelines.
Rewards earned through the referral program may be redeemed for specified services or products.
Referrals must result in a completed service or purchase to qualify for rewards.
Referral rewards may have expiration dates, which will be clearly communicated.
We may limit the number of referrals per client or adjust program rules as needed.
Referral rewards have no cash value and cannot be exchanged for cash.
We reserve the right to validate referred clients and adjust rewards accordingly.
We welcome your feedback and reviews regarding your experience at PHENOMENA Maison of Beauty and Health. Your input helps us improve our services. However, we reserve the right to moderate and remove any inappropriate or defamatory content.
All feedback and reviews submitted become the property of PHENOMENA Maison of Beauty and Health and may be used for marketing and promotional purposes.
Clients are encouraged to provide constructive and factual feedback in their reviews.
We may respond to reviews to address specific concerns or provide additional information.
Inappropriate or fraudulent reviews may result in the removal of client privileges.
Clients should not include personal information or confidential details in their public reviews.
Reviews may be submitted through our designated review platforms or website.
We appreciate clients taking the time to share their experiences with others.
Clients can contact our management for assistance with specific concerns before posting public reviews.
Client feedback and reviews are valuable for maintaining our commitment to excellence.
PHENOMENA Maison of Beauty and Health shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of nature, war, terrorism, strikes, government regulations, or any other unforeseen circumstances.
We will make reasonable efforts to notify affected clients of any force majeure event and its impact on their appointments.
Clients affected by force majeure events may be offered priority rescheduling options.
We are not responsible for any losses or damages resulting from force majeure events.
Force majeure events will be assessed on a case-by-case basis to determine appropriate remedies.
We will communicate updates related to force majeure events through our official communication channels.
In cases of force majeure affecting clients' services, we will work to accommodate rescheduling preferences.
Clients may contact us for clarification regarding force majeure events and their implications.
We aim to minimize disruptions caused by force majeure events through proactive communication and planning.
These Terms and the provision of services by PHENOMENA Maison of Beauty and Health shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is located.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the aforementioned jurisdiction.
Clients may be required to submit to the jurisdiction of the courts in our location for dispute resolution.
Governing law and jurisdiction provisions are intended to ensure legal compliance and resolution of disputes.
Clients are encouraged to seek legal counsel for any concerns related to these provisions.
In the event of conflicts or disputes related to governing law, we will make good faith efforts to resolve issues amicably.
Governing law and jurisdiction provisions are an integral part of these Terms.
Clients may be required to bear the costs associated with dispute resolution according to applicable laws.
These provisions ensure that the legal framework for our services is clear and enforceable.
We will cooperate with authorities and legal processes as required by applicable laws.
In the event of a dispute arising out of or relating to these Terms, you agree to first attempt to resolve the dispute through negotiation and mediation before pursuing any legal remedies.
Any disputes not resolved through negotiation or mediation shall be subject to binding arbitration in accordance with the rules of arbitration agreed upon by both parties.
Dispute resolution procedures are designed to provide a fair and efficient means of resolving conflicts.
Clients may be required to engage in dispute resolution efforts in good faith.
The outcome of dispute resolution efforts, including arbitration awards, shall be binding and enforceable.
We will cooperate fully with authorized mediators and arbitrators during dispute resolution proceedings.
Clients are responsible for their own legal representation during dispute resolution processes.
Dispute resolution may lead to settlements, awards, or other remedies as determined by the mediator or arbitrator.
The costs associated with dispute resolution, including mediation and arbitration fees, may be allocated according to applicable rules and laws.
We encourage clients to seek independent legal advice when engaging in dispute resolution processes.
If the client is not satisfied with the service and/or execution of the treatment agreement of PHENOMENA Maison of Beauty and Health. The client is obliged to report these complaints as soon as possible.
PHENOMENA Maison of Beauty and Health is connected to a recognized complaints and disputes committee (DOKH).
This satisfies PHENOMENA Maison of Beauty and Health of set guidelines within the law of quality, complaints, and disputes care (WKKGZ).
Complaints are served directly by the patient thru to the staff or management. *Via phone and digitally thru mail or the website
These Terms constitute the entire agreement between you and PHENOMENA Maison of Beauty and Health and supersede all prior agreements and understandings, whether oral or written.
Any amendments or modifications to these Terms must be made in writing and signed by both parties to be considered valid.
The entirety of our agreement is captured within these Terms and their incorporated policies and provisions.
We will not be bound by any representations or agreements not explicitly stated within these Terms.
These provisions ensure clarity and completeness in our contractual relationship.
Amendments or modifications to these Terms will be subject to formal documentation.
Clients should review these Terms carefully and seek clarification on any points of ambiguity.
In the event of disputes related to the agreement, these Terms will serve as the primary reference.
Entire agreement provisions aim to prevent misunderstandings and disputes related to oral agreements.
We will not be bound by any external terms or agreements not documented within these Terms.
The treatment agreement is established at the moment that the patient gives an order to PHENOMENA Maison of Beauty and Health to carry out any treatments. Clients can only enter into a treatment agreement if it has been established that the client:
PHENOMENA Maison of Beauty and Health will provide a statement of the costs involved in the
treatment prior to the conclusion of the agreement. The costs of continued treatment and
aftercare are not included, unless otherwise stated or PHENOMENA Maison of Beauty and Health
their duty of care dictates otherwise. By agreeing to the agreement, the client agrees and
undertakes to pay the cost of
treatment.
All offers made by PHENOMENA
Maison of Beauty and Health are without obligation, unless expressly stated otherwise in
writing. PHENOMENA Maison of Beauty and Health has the right to refuse treatment subject to
legal and/or behavioral and/or disciplinary regulations PHENOMENA Maison of Beauty and
Health has the right to refuse an agreement without giving reasons. Such refusal does not
entitle the client to compensation or any other compensation for refusing treatment. The
client is obliged at all times to follow the house rules and reasonable instructions of
PHENOMENA Maison of Beauty and Health.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
In such cases, the invalid or unenforceable provision shall be replaced with a valid provision that most closely aligns with the intent of the original provision.
Severability provisions ensure that the enforceability of these Terms is not compromised by individual clauses.
Clients may rely on the enforceability of the remaining provisions in the event of clause invalidity.
We will make good faith efforts to address any inconsistencies or ambiguities in these Terms.
Severability provisions promote fairness and reasonable interpretation of these Terms.
Invalid or unenforceable provisions may be subject to modification or rewording.
We will cooperate with clients and legal authorities to resolve issues related to invalid or unenforceable provisions.
Clients should seek legal advice when questions arise regarding the interpretation of these Terms.
Severability provisions contribute to the overall enforceability and integrity of our agreement.
For any inquiries, requests, or concerns related to these Terms or our services, please contact us using the contact information provided on our website or at the PHENOMENA Maison of Beauty and Health.
All legal notices and communications to PHENOMENA Maison of Beauty and Health should be sent to the address specified on our website or as otherwise provided in writing.
Clients are encouraged to maintain accurate contact information in their profiles to facilitate communication.
We will make reasonable efforts to respond to client inquiries and concerns in a timely manner.
Contact information provisions ensure that clients have a means of reaching us for various purposes.
We may use the contact information provided by clients for service-related notifications.
Legal notices sent to our designated address shall be considered duly served.
Clients can choose their preferred communication channels for contacting us.
We may request client contact information for verification and security purposes.
Contact information provisions contribute to transparent and effective communication between clients and PHENOMENA Maison of Beauty and Health.